Dear Patron,

Greetings from Delyver!

As you may know from our announcement last week, Delyver has been acquired by BigBasket, India's largest Online Supermarket. We are currently integrating both companies, processes and technology with the aim of providing unparalleled offerings and service levels to our customers. So, what does that mean for you as our customer?

Powered by Delyver's expertise in hyperlocal deliveries, BigBasket will soon introduce a new service line for 'express' deliveries under its umbrella. Which means that your groceries will now get delivered within 60 minutes. In addition, by leveraging Delyver's strong network of neighborhood outlets, we plan to create a market place for specialty retailers in your neighborhood across multiple categories and deliver the most amazing mix of specialty products to you - also in 60 minutes.

We plan to open up both new services to our customers in the next month. Meanwhile, in order to better align ourselves with the core business of BigBasket as well as effect a smooth transition to new services and service guarantees, we'll be focusing on a select few categories going forward, namely - Fresh Meat & Fish, Chocolates & Sweets, Flowers and Cakes. In the next few months we'll be adding many more new outlets under these categories. In addition, we will also add more new categories falling broadly under the gamut of groceries.

We are also shutting down operations in a few categories that we deem not in alignment with our vision. These areRestaurant Food, Home Chefs, Fresh Vegetables & Ice Creams. These changes will take effect on 16th September 2015 and our website & app will reflect these changes. In other words, we will not be taking orders in these categories from the 16th of September 2015. All other categories will continue and we will strive to offer you the same service levels and guarantees that we have done so far.

We have tried to answer a few possible questions you might have in our FAQs section. Please do not hesitate to get in touch with us if you have any other queries. You can mail us at

As we continue on our journey into newer exciting times, we will strive hard to fulfill our promise of convenience and greater value under the BigBasket umbrella. Once again, our sincere and heartfelt thanks to you for your support through the years.

Yours Sincerely,

The Founding Team @ Delyver
(Afsal Salu, Praful Thachery and Reebu Varghese)